> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.stockbit.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What Should I Do If I Forget My Stockbit Account PIN? **If you forget your Stockbit account PIN, you can still access your account. The steps are as follows:** | **Through the app:** 1. Once you have logged into your Stockbit account, click on the **Portfolio** menu and select “**Forgot Trading PIN**.” ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_i1o9yh.png) 2. The withdrawal and bank account change features will be disabled for 24 hours after you change your password. Select “**agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_du4jt9.png) 3. You will be asked to fill in the “**Verification data"**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_8ghezv.png =450x974) 4. You will receive a verification code sent to your email. Then, enter the verification code. If you have not received the verification code in your email, please click the “**Resend**” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_13lwxzn.png =450x974) 5. Next, you will be asked to enter the verification code sent to your registered mobile number via WhatsApp. You can click “**Try Another Way**” if you want to choose the SMS option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_ibtd6i.png =450x974) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_14v0gy9.png =450x974) 6. You will be asked to **verify your face**. Make sure your face is clearly visible when performing the verification and that the person performing the face verification is the account owner on Stockbit. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1p3k5j8.png) 7. Enter your **new PIN** in the field provided. Avoid using PINs that are easy to guess, such as your username or date of birth. Then, **confirm your PIN** again. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1wxm5ue.png =450x974) 8. **Done.** Your PIN has been successfully changed. You can log in again with your new PIN. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_je1ofe.png =450x974) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_h1lbd9.png =450x974) | **Through the Website** 1. Once you have logged into your Stockbit account, click on the “**Start Trading**” menu and select “\*\*Forgot PIN.\*\*” ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1sqasfy.png) 2. The withdrawal and bank account change features will be disabled for 24 hours after you change your password. Select “**agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_b6267n.png) 3. You will be asked to fill in the “**Verification data**". ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_qpbmbl.png) 4. You will receive a verification code sent to your email. Then, enter the verification code. If you have not received the verification code in your email, please click the “**Resend**” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_oe5o5h.png) 5. Next, you will be asked to enter the verification code sent to your registered mobile number via WhatsApp. You can click “**Try Another Way**” if you want to choose the SMS option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_11e4qze.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_a224qe.png) 6. Enter your **new PIN** in the field provided. Avoid using PINs that are easy to guess, such as your username or date of birth. Then, **confirm your PIN** again. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_ykorc2.png) 7. **Done.** Your new PIN has been successfully created. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_nn7ybx.png) | **Through the Stockbit Desktop App** 1. Once you have logged into your Stockbit account, click on the “portofolio” menu and select “Forgot PIN.” ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_atz5oz.png) 2. The withdrawal and bank account change features will be disabled for 24 hours after you change your password. Select “**agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_bw5kw8.png) 3. You will be asked to fill in the “**Verification data**". ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_16tbm81.png) 4. You will receive a verification code sent to your email. Then, enter the verification code. If you have not received the verification code in your email, please click the “Resend” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_78ghzn.png) 5. You will receive a verification code sent to your Whatsapp. Then, enter the verification code. If you have not received the verification code in your email, please click the “Resend” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_e0eg8h.png) 6. Complete the face matching process by clicking Start Verification. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1p430hs.png) 6. Enter your new PIN in the provided field, then re-enter it to confirm. Avoid using an easily guessed PIN, such as your username or date of birth. Once confirmed, your new PIN will be successfully created. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1hm4yng.png) || Notes: || After resetting your password, you will not be able to withdraw funds or change your bank account details for 24 hours. || You will also receive a “PIN Change Successful" notification at your registered email address.