> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.stockbit.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # What Should I Do If I Forget My Stockbit Account Password? ### If you forget your Stockbit account password, you can still access your account. Please follow these steps: ### A. Through the app 1. If you forget your Stockbit password when logging in, click the **“Trouble Logging In?”** button. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/whatsapp-image-2026-06-17-at-0_nkgvwm.jpeg =450x918) 2. Select **I’ve forgotten my password** Click **Reset password** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_10mzk7l.png) 3. Enter **your registered email address**, then click “**Continue**”. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1gnixug.png) 4. The withdrawal and bank account change features will be disabled for 24 hours after you change your password. Select “**agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_q6f3t1.png) 5. You will receive a verification code sent to your email. Then, enter the verification code. If you haven't received the verification code in your email, please click the “**Resend**” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_tp4yaz.png =450x974) 6. Next, you will be asked to enter the verification code sent to your registered mobile number via WhatsApp. You can click “**Try Another Way**” if you want to choose the SMS option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_14lduhd.png) 7. You will be asked to perform **face verification**. Make sure your face is clearly visible when performing the verification and that the person performing the face verification is the account holder on Stockbit. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_dlq0wl.png) 8. **Enter your new password.** Make sure the new password you create is strong, with a minimum of 8 characters combining uppercase letters, numbers, and special characters (such as #, &, !, or ^). Then, confirm your password again. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1h0y7le.png) 9. **Done**. Your new password has been successfully created. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1yi4b4t.png =450x974) ### B. Through the website 1. Click the **Trouble Logging In?** button on the login page. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1corff6.png) 2. Select **I've Forgotten My Password** dan click **Reset Password** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_tdqun2.png) 3. Enter **your registered email address**, then click **Continue**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_18og34r.png) 4. The withdraw and change bank account features will be disabled for 24 hours after you change your password. Select “**agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_dyz5ym.png) 5. You will receive a verification code sent to your email. If you have not received the verification email, click the “**Resend**” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_18km1qm.png) 6. You will be asked to enter the verification code sent to your registered mobile number via WhatsApp. You can click “**Try Another Way**” if you want to choose the SMS option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_z0cztn.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1mvvczw.png) 7. **Enter your new password.** Make sure the new password is strong, with a minimum of 8 characters and a combination of uppercase letters, numbers, and special characters (such as #, &, !, or ^). Then, confirm your password. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1lnle5h.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_m42mr9.png) 8. **Done**. The new password has been successfully created. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_19kcdww.png) 9. You can log in again using your new password and registered email address. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/image_1kwwpxh.png) ### C. Through the Desktop App 1. Click the **Trouble Logging In?** button on the login page. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17104_f7jayd.png) 2. Select **I've Forgotten My Password.** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17110_8ddrol.png) 3. Click **Reset Password.** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-13-at-15112_66jnoj.png) 4. Enter **your registered email address**, then click **Continue**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17114_4w56w.png) 5. The withdraw and change bank account features will be disabled for 24 hours after you change your password. Select “**Agree**” if you want to continue. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17124_zqiat3.png) 6. You will receive a verification code sent to your email. If you have not received the verification email, click the “**Resend**” option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17130_o1t9y3.png) 7. You will be asked to enter the verification code sent to your registered mobile number via WhatsApp. You can click “**Try Another Way**” if you want to choose the SMS option. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17143_1ul9l76.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-13-at-09260_cnsr9p.png) 8. You will be asked to perform **face verification**. Make sure your face is clearly visible when performing the verification and that the person performing the face verification is the account holder on Stockbit. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-12-at-17170_x1awvz.png) 9. **Enter your new password.** Make sure the new password is strong, with a minimum of 8 characters and a combination of uppercase letters, numbers, and special characters (such as #, &, !, or ^). Then, confirm your password. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-13-at-09281_18dqxxb.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-13-at-09284_1g3ciy1.png) 10. **Done**. The new password has been successfully created. You can **Login Again** using your new password and registered email address. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/e/f/1/def1e0e71ae1e800/screenshot-2026-08-13-at-09290_68u37t.png) || Notes: || After resetting your password, you will not be able to withdraw funds or change your bank account details for 24 hours. || You will also receive a “Stockbit Password Change” notification at your registered email address.